Lead Your Staff To Think Like Einstein, Create Like Da Vinci, and Think Like Edison


A handy soft cover featuring 52 brief, pointed strategies and actionable techniques for individual managers to coax the best performance from "achievers-in-waiting." Translated into Portuguese for a special Brazilian edition.

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The Complete Idiot's Guide to Great Customer Service


Packed with advice on improving your customer service skills. In addition to tips about serving your customers more efficiently and effectively, the authors provide the knowledge you need to understand your customers better. Positively reviewed by many, many customer service experts. Recently translated into Chinese!

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How's All The Work Going to Get Done?


A unique "survival manual" for managers under the siege of Radical Change. Featured by CNBC, CNN, the USA Network, UPI and many other major media.

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Your People Are Your Product


This ground breaking book details the Natural Selection¨ Hiring Method. Learn, step-by-step, how to define essential personality competencies for a job, create uniquely effective interviews, and assess, test, and evaluate candidates for an extraordinarily productive fit.

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No Comment! An Executive's Essential Guide to the News Media


Called a "watershed achievement" and "a public service" by The Wall Street Journal, this work is the definitive guide for business people who must protect the corporate reputation and "meet the media."

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Mavericks!


An unusual guide that helps managers to harness the creative energy of their most talented, creative performers (and those who could be among them) to create a culture of innovation and high achievement. Rated as one of the Top 10 Management books of the Year. Translated into German, Portuguese, and Hebrew.

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